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  1. #1
    Cracklin nancyp's Avatar
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    Default Furniture shopping

    Has anyone purchased from Home Design & Furniture? We purchased a couch and a recliner back on March 22. We where told 4 - 5 weeks well look at this its 9 weeks and still waiting for the recliner.
    THey gave us someone else's couch and now I am sure that person is waiting.
    Customer Service is terrible - Our neighbor purchased furniture in St. Augustine and got it one week later.

    Just was wondering what others thought.

    thanks

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    Default Re: Furniture shopping

    I have not purchased there, and most likely wont, But glitches do happen.

  3. #3
    Cracklin nancyp's Avatar
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    Default Re: Furniture shopping

    This beyond a glich. Worse thing is they say we will call you tomorrow. Tomorrow came and went.

  4. #4
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    Default Re: Furniture shopping

    Quote Originally Posted by nancyp View Post
    This beyond a glich. Worse thing is they say we will call you tomorrow. Tomorrow came and went.
    Now that is what piss'es ya off even further, at least if they kept ya updated.
    Last edited by slick; May 25th, 2015 at 10:18 AM.
    Likes K9Luvn liked this post

  5. #5
    Cracklin nancyp's Avatar
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    Default Re: Furniture shopping

    Quote Originally Posted by slick View Post
    Now that is what piss'es ya off even further, at least if they kept ya updated.

    And when I do go there they make it sound like it all my fault and they are doing me a favor! Hello Customer Service please. I was taught the customer is always right and make them happy. We really have tried to keep the business here in town but every time we do it comes back and bites us.

    Well except for SEARS here. We did purchase a fridge from them Gene was our sales person. Very nice, great service will shop with them again.

  6. #6
    Army Cracker VietnamVet's Avatar
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    Default Re: Furniture shopping

    I have a question I sent them. Go to their facebook page and private message them with your concerns. Let's see what happens!!! https://www.facebook.com/myhomedesignfurniture
    Likes ROOT liked this post

  7. #7
    In The Pokey Land fill Bill Champion, Ten Pin Bowling Champion, Cat Bowling Champion, Just Throw Me Champion, Billiards Frenzy Champion, Saturdays Night Blood Fest Champion

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    Default Re: Furniture shopping

    If we are not standing and looking at and being able to touch our product, we are not buying! I really hate waiting and it shouldn't have to be that way!
    Last edited by WizardMaster; May 25th, 2015 at 07:09 PM.

  8. #8
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    Default Re: Furniture shopping

    Quote Originally Posted by WizardMaster View Post
    If we are not standing and looking at and being able to touch our product, we are not buying! I really hate waiting and it shouldn't have to be that way!
    Problem is there are hundreds of fabrics and leathers to choose from and a store can't have at least one of each in stock...but, they should be honest when they tell you how long it will take. My daughter-in-law is a designer and works for a high-end furniture store. When people purchase from them, if they special order something and it takes longer than expected or if they have an immediate need for something they will loan them pieces until their special order comes in.
    "...of no more satisfying conceit than the discovery of such hidden depths of character in one's own child..." - From Survive the Savage Sea
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  9. #9
    Cracklin nancyp's Avatar
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    Default Re: Furniture shopping

    Quote Originally Posted by VietnamVet View Post
    I have a question I sent them. Go to their facebook page and private message them with your concerns. Let's see what happens!!! https://www.facebook.com/myhomedesignfurniture
    Thats how I got my COUCH! LOL I gave them a one star in within an hour they where on the phone saying "another customer ordered the same couch as you but they don't want it right now so do you want to take this one" Now all I get its coming in next week.

    Post amended automatically

    No special order it was something they had on the floor and its an Ashley couch. TOld 4 to 5 weeks. No problem but 9 weeks later now I have a problem. We went the recliner but not sure what we are going to do anymore.

    I think the worse thing is they way we are being spoken too. The sales person has a nasty way. But again its not like we expect anything better from a Palm Coast business. Been here too long and this is really just another reason why we don't do business here.

    Next you want to talk about the carpet we have called about cause it needs to be "restretched". Another Palm Coast company - "I will get back to you in a few days" after waiting a few days I called the person went on VACATION!
    Last edited by nancyp; May 25th, 2015 at 08:56 PM.

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    Default Re: Furniture shopping

    Threatening to call the Better business bureau usually works. Business's hate to get low ratings! http://www.bbb.org/

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    Default Re: Furniture shopping

    Quote Originally Posted by KathyInAR View Post
    Problem is there are hundreds of fabrics and leathers to choose from and a store can't have at least one of each in stock...but, they should be honest when they tell you how long it will take. My daughter-in-law is a designer and works for a high-end furniture store. When people purchase from them, if they special order something and it takes longer than expected or if they have an immediate need for something they will loan them pieces until their special order comes in.
    We had to wait nearly a Year for a recliner and ottoman , they had to wait on a new run of the fabric , Thankfully it matched Ok by the time we got it because the house is not occupied daily.
    there is no proof whatsoever that the first word of it is truthful. Not one "fact" is has been corroborated
    Likes nancyp liked this post

  12. #12
    Founder Middle East - Geography game Champion, Shoot The Gems Hard Champion, Master of 3 Peak Champion, Win One Million Sec Edition Champion, Face Eater Typing Champion, Miami Zombie Typing Champion, Cross Clear Champion, Cute Connect Champion, Almost Millionaire Champion, Did You Know: Christmas Champion, Globez Champion, MathBlocks Champion, Mess in the house Champion, Fruit Faces Champion, Solitaire Golf SLingo Champion, Hexa Pool Champion, Eye Pop Champion, Alien Pop Champion, John  Mary Memory Champion, Cup Cake Memory Champion, International Holiday Match Champion, 4 Dragons Champion, Quix 2 Square Champion, The Numbers Champion, Mah-jong Mayhem Set 1 Champion, Suma Novel Champion, Sweets And Cakes Mah-Jong Champion, Math And Match Champion, The Painters Daughter Champion, The Dark Side Of The Forest Champion, Turquoize Room Objects Champion
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    Default Re: Furniture shopping

    I think sometimes the sales people aren't as forthcoming as they should be with how long it "could" take because they don't want to discourage the buyer...and once they have your $$$....

    Soon after I moved here I ordered, through my DIL, a new sofa and two wingback chairs. The manufacture sent back a message saying that they had only enough fabic for one chair. So, they said either to pick another fabic or wait until they got the fabric back in as they wouldn't do one chair and then "hope and pray" that when the fabic came in it would be an "exact" match for the other chair and the pillows for the sofa. I stuck with the original choice of fabic and it took about 10 weeks for me to get it. The manufacturer is King Hickory.

    Use to be that almost all of the furniture sold in the US was made in NC; not so anymore, especially the less expensive brands are made in China lending to longer times for delivery IMO.

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    "...of no more satisfying conceit than the discovery of such hidden depths of character in one's own child..." - From Survive the Savage Sea
    Integrity is doing the right thing when no one is looking.

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  13. #13
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    Default Re: Furniture shopping

    I must have had a shortage of r's this morning...I really do know how to spell "fabric"...
    "...of no more satisfying conceit than the discovery of such hidden depths of character in one's own child..." - From Survive the Savage Sea
    Integrity is doing the right thing when no one is looking.


  14. #14
    Cracklin nancyp's Avatar
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    Default Re: Furniture shopping

    UPDATE: Magically the phone rings this morning and yes its the store calling to say the chair is being put on the truck today and we should have it tomorrow or Thursday.
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    Default Re: Furniture shopping

    Funny how things magically happen! Glad you are getting it today and hope it was worth your wait.

    I don't get out much... but are you saying that many companies in PC are not good to customers? Curious as I did experience this with the roofing company the week we moved in. Great employees... awesome job on the roof... But the owner was probably the most hateful man I have met. I've never seen customers treated that way and was more than shocked at his behavior.
    ~K9~ Make memories while you can... sometimes they don't last forever.






    Thanks ROOT, WizardMaster thanked for this post

  16. #16
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    Default Re: Furniture shopping

    Quote Originally Posted by nancyp View Post
    UPDATE: Magically the phone rings this morning and yes its the store calling to say the chair is being put on the truck today and we should have it tomorrow or Thursday.
    Yea!!!
    "...of no more satisfying conceit than the discovery of such hidden depths of character in one's own child..." - From Survive the Savage Sea
    Integrity is doing the right thing when no one is looking.


  17. #17
    Cracklin nancyp's Avatar
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    Default Re: Furniture shopping

    Quote Originally Posted by K9Luvn View Post
    Funny how things magically happen! Glad you are getting it today and hope it was worth your wait.

    I don't get out much... but are you saying that many companies in PC are not good to customers? Curious as I did experience this with the roofing company the week we moved in. Great employees... awesome job on the roof... But the owner was probably the most hateful man I have met. I've never seen customers treated that way and was more than shocked at his behavior.
    Thats another subject. or I just get the cranky people in town. What happened to the Thank you for shopping at.............................

    Repair people are a hoot if you can get them to your house.

    Resturants - lets say when we are use to good eating and Cracker Barrel becomes our favorite resturant. LOL (but hoping thats going to change heard Tim Finnegan is opening up at the Black Cloud - now that was a resturant and no not his bar.
    Likes WizardMaster, ROOT liked this post

  18. #18
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    Default Re: Furniture shopping

    See how things work out when you just talk about your troubles with good folks who are more than willing to lend an open ear???

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    Default Re: Furniture shopping

    Quote Originally Posted by nancyp View Post
    Thats another subject. or I just get the cranky people in town. What happened to the Thank you for shopping at.............................

    Repair people are a hoot if you can get them to your house.

    Resturants - lets say when we are use to good eating and Cracker Barrel becomes our favorite resturant. LOL (but hoping thats going to change heard Tim Finnegan is opening up at the Black Cloud - now that was a resturant and no not his bar.
    And i heard Glenn from the Dog Pound/Mothers ect. Who will it be?

  20. #20
    Cracklin nancyp's Avatar
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    Default Re: Furniture shopping

    NO NO IT TIMS FINNEGAN don't get my hopes up Let me find it and I will show you.
    Likes WizardMaster liked this post

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